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Terms of Use

Last Update: May, 2018

Please read these Terms of Use/Service ("Terms", "Terms of Use", "Terms of Service") carefully before using the http://www.helply.ph website (the "Service") operated by Helply Philippines ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

A. Accounts. When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

B. Service. The independent service contractors will perform the following tasks based on the service being booked. 

  • House cleaning services for normal maintenance cleaning of a regular household.

    (i.e. houses or apartments that are being cleaned on a regular basis at least weekly or at most monthly and not in squalid condition).  

    General cleaning, deep cleaning, and post construction cleaning are NOT in scope.

    The following cleaning tasks shall be performed:

    1. Floor, wall and ceiling cleaning
    2. Bathroom cleaning
    3. Kitchen cleaning
    4. Window cleaning (inside part)
    5. Floor mopping and/brushing
    6. Dusting / wiping appliances and;
    7. Furniture
    8. Arrange bed / change bedsheets
    9. Wash utensils and plates
    10. Throw trash

  • Ironing and folding of clothes

    (i.e. shirts, polo, slacks; bed sheets, curtains and other beddings are NOT included in the service.)


  • Aircon Cleaning

    The following tasks shall be performed:

    1. Airconditioner Cleaning or specified in the booking.
    2. Check & Clean Filters
    3. Check & Clean Evaporator
    4. Check Ductwork
    5. Remote Control Checking
    6. Power Up Unit

  • Electrical Works Service.

    The following tasks shall be performed:

    1. Electrical repair or installation specified in the booking.
    2. Buying/material selection process.
    3. Cleaning the workplace.
    4. Assessment of the installation or repair work.

  • Plumbing Works Service.

    The following tasks shall be performed:

    1. Plumbing Works Repair specified in the booking.
    2. Buying/material selection process.
    3. Cleaning the workplace.
    4. Assessment of the installation or repair work.

  • Grease Trap Cleaning. The following tasks shall be performed:
    1. Remove all the wastes
    2. Enclose the wastes on a close tight plastic container
    3. Follow the procedure of grease trap cleaning
    4. Disinfect the container after cleaning
    5. Close the container and seal it properly after cleaning
    6. Cleaning the workplace.

  • Laundry Service. The following tasks shall be performed:
    1. Laundry soap, detergents, and other materials shall be provided by the client.
    2. Homeowners is responsible for sorting the clothes to ensure no accidental damage/stains during laundry.
    3. Specific instructions for sensitive fabrics shall be provided by the Homeowners.
    4. Service shall include loading clothes to the washing machine and dryer/ handwashing, hanging and folding (when clothes dry during the duration of service).
    5. Helply is not liable for damage incurred by the service provider.
    6. Handwashing of underwear is not included in the service.

  • Gardening Service. The following tasks shall be performed:
    1. Grass Cutting.
    2. Pruning of plants.
    3. Sweeping of leaves.
    4. Watering of lawn.
    5. Planting.

C. Time completion. The services shall be commenced on the time/day schedule preferred by the customer and shall be substantially completed based on the duration estimates.

  For Condo/Apartment & House Cleaning service. The service shall be substantially completed based on the duration estimates.
  • Condo/Apartment
    • Studio- 3 hours
    • 1-Bedroom- 3 hours
    • 2-Bedroom- 4 hours
    • 3 Bedroom- 5 hours
  • House
    • 100 sqm- 4 hours
    • 150 sqm- 6 hours
    • 200 sqm- 8 hours
    • 250 sqm- 6 hours (two house help required)
    • 300 sqm- 8 hours (two house help required)

  For Clothes Ironing and Folding, Aircon Cleaning, Plumbing, Grease trap Cleaning and Electrical works, there is no time limit.

D. Equipment. for the contractor when performing the services.

  • Condo/Apartment & House Cleaning service:
     The homeowner shall provide the following basic equipments.
    1. Vacuum cleaner / broom
    2. Dust pan
    3. Floor Mop
    4. Brush (scrub brushes, tile brushes, toilet brushes)
    5. Cloth rugs
    6. Consumable (all-purpose cleanser, bathroom clorox, cleaning soap)

  • Clothes Ironing and Folding Service:
     The homeowner shall provide the following basic equipments.
    1. Flat Iron.
    2. Ironing Board.
    3. Ironing spray and consumables.
    4. Laundry services.

  • For Aircon Cleaning, Plumbing, Grease trap Cleaning and Electrical works Service:
     Basic tools and equipment are provided by the service provider; However, homeowner shall provide the following basic materials for the contractor when performing the services.
    1. Cleaning materials if needed.
    2. Electrical materials.
    3. Replacement materials.
    4. Room air freshener.
    5. Good working environment.

  • Laundry Service:
     The homeowner shall provide the following basic equipments.
    1. Washing Machine.
    2. Dryer Machine.
    3. Drying Rack.
    4. Laundry Detergent.
    5. Laundry Additives.
    6. Washboard
    7. Scrub Brush.
    8. Plastic Tub/Pail.

  • Gardening Service:
     The homeowner shall provide the following basic equipments.
    1. Shovel.
    2. Spade.
    3. Rake.
    4. Fork.
    5. Hoe.
    6. Cultivator.
    7. Mattock and Pick.
    8. Post Hole Digger.
    9. Weed Whacker / Grass Blade.Bush Axe / Briar Axe / Ditch Blade.
    10. Pruners, Loppers, Saws and Shears.
    11. Other Lawn and Garden Tools.

E. Payment. Homeowner shall pay the contractor for the services rendered upon completion of the service. Transaction fee of 10% is now embedded in the pricing published in our site. Payments shall continue to be paid in cash. Our prices are fixed and you should pay for the price reflected on the site upon booking.

F. Cancellation. Cancellations are unavoidable and are allowed within specified time frames. However, corresponding fees are being charged to customers to compensate the resources allocated and to cover the income opportunity cost to our Helplys. Cancellation fees shall be charged as detailed below:

    1. Over 36 hours before booking - no cancellation fee.
    2. 24 - 36 hours before booking - 25% of the booking price.
    3. 23 hours or less before booking - 50% of the booking price.
    4. No cancellation notice (Helply is onsite) - 75% of the booking price.
    Cancellations should be done through the website by logging in your account to be considered official. Charges shall be collected on your next booking.

G. Refusal. Helply reserves the right to refuse request for services that are out of the scope of service and service requests that are harmful to our independent service contractor’s well being, health, and safety. The independent service contractor may also refuse service requests and shall only accept work on their own volition.

H. Liability. Helply is not liable for losses, damages, outcomes or events brought about by any wrongdoing (accidental or intentional) or illegal actions committed by the independent service contractor. Helply is an online service marketplace and does not have full control of the independent service contractor’s conduct and actions. Helply is committed to conduct its own background check of independent service contractors prior to their inclusion in the platform.

I. Links To Other Web Sites. Our Service may contain links to third-party web sites or services that are not owned or controlled by Helply Philippines. Helply Philippines has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Helply Philippines shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

J. Termination. We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

K. Governing Law. These Terms shall be governed and construed in accordance with the laws of Philippines, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

L. Changes. We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.